Frequently Asked Questions
Shipping
How long does shipping take?
Most orders arrive in 7–15 business days after they ship. Delivery times are estimates, not guarantees, and can be affected by carrier delays, weather, or other events outside our control.
Where do you ship?
We currently ship to the United States.
Where does my order ship from?
Our gaming chair ships from a US warehouse. Other items may ship from different locations, so if you order more than one item they may arrive in separate packages.
How much is shipping?
Shipping costs are calculated at checkout based on your destination, order weight, and the shipping method you choose.
Order tracking
Will I get tracking?
Yes. Once your order ships, we email you a confirmation with a tracking number and link. Tracking can take a little while to start updating after you receive it.
My package is lost, damaged, or late. What do I do?
Contact us and we'll help you work with the carrier to sort it out.
Returns & refunds
Can I return an item?
Return eligibility depends on the item. Where returns are accepted, items must come back in the same condition you received them, unused and in their original packaging. Please contact us before sending anything back so we can give you return instructions.
Who pays return shipping?
Unless we state otherwise or the law requires otherwise, you cover return shipping for change-of-mind returns.
What if my item arrives damaged, defective, or wrong?
Inspect your order when it arrives and contact us right away so we can make it right.
How do refunds work?
After we receive and inspect your return, we'll let you know whether the refund is approved. Approved refunds go back to your original payment method; your bank or card provider may need extra time to post it. For exchanges, contact us first to ask about options.
Full details are in our Refund Policy, which always takes precedence over this summary.
Payment
Is checkout secure?
Yes. All payments are processed through Shopify's secure, encrypted checkout. We never see or store your full card details.
What payment methods do you accept?
The available payment methods are shown at checkout.
Orders
Can I change or cancel my order?
Contact us as soon as possible. We may be able to make changes before your order ships, but once it's in transit we can't modify it.
Still have a question?
Email toddhaley00@gmail.com or use our contact page.